Shipping and Return Policy
MightyNest Return Policy
Our customers are very important to us. If you are unsatisfied with your purchase, you may return your product(s) within 14 days of receipt. Exchanges can be made within 30 days of receipt. Returned items must be in new condition and in their original packaging. Original shipping fees will not be refunded. We do not offer free returns at this time.
MightyFix Return Policy
Unfortunately, we do not accept returns on MightyFixes because each item is a surprise and only $10. We will never send you a MightyFix that you've already purchased from MightyNest.
- Call or email us to let us know what you are returning and why.
- Mail returned package with a tracking number (we are not responsible for lost or damaged packages); include a copy of your original receipt or order number.
Upon receipt of your merchandise, we will issue you a merchandise credit, exchange, or refund on the credit card the item was purchased. If your item is a gift we will issue a merchandise credit or exchange.
Address for Returns:
2112 Jackson Ave
Evanston, IL 60201
Customer Service hours: 9:30a-5p CST
Email: [email protected]
Holiday Customer Service Office Hours
FREE SHIPPING at MightyNest works in two easy ways for addresses in the US lower 48 states (does not apply to AK, HI, APO, FPO, US Territories, and non-US addresses)
1) Free Shipping to all MightyFix Subscribers on EVERY order (see below for a "how to")
2) Free shipping on all orders OVER $50
U.S. Shipping (lower 48 states)
- Free Shipping on orders OVER $50 - MightyNest is pleased to offer free shipping on orders over $50 within the U.S.
- Flat Rate Shipping on orders UNDER $50 - All orders under $50 shipped within the contiguous 48 U.S. qualify for $5.95 flat rate shipping.
Alaska, Hawaii, APO/FPO and US Territory Shipping
Our shopping cart is setup to accept orders shipping to Alaska, Hawaii, APO/FPO addresses and the US Territories of American Samoa, Guam, Puerto Rico, and US Virgin Islands. We are unable to offer flat rate shipping for addresses outside of the non-contiguous 48 states. We ship via the United States Postal Service and rates are quoted based on product weights and shipping destination. To give customers outside of the Contiguous 48 states a similar benefit that we offer to other US shoppers, we will discount the rate we are quoted by 10%, so you always pay less than the real cost of shipping. Alaska and Hawaii orders are usually shipped USPS Priority mail. Heavy and oversized items may be shipped via UPS or FedEx, at MightyNest's discretion. Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, American Samoa, APOs, PO Boxes will ship USPS Parcel Post. (select items shipped to Alaska and Hawaii such as mattresses, air purifiers, water filters and some bedding may be subject to additional shipping fees)
Alaska, Hawaii, APO/FPO and US Territory MightyFix Customer Shipping
We currently do not offer MightyFix free shipping for "add on" orders to Alaska, Hawaii, APO/FPO addresses or US Territories. We do offer a 10% discount from our quoted rates for add on orders to these addresses.
Canada & Australia Shipping
Our shopping cart is setup to accept orders shipping to Canada and Australia. We ship via the United States Postal Service and DHL eCommerce and rates are quoted based on product weights and shipping destination. To give our International customers a similar benefit that we offer to US shoppers, we will discount the rate we are quoted on USPS services by 10%, so you always pay less than the real cost of shipping for USPS. Canadian and Australian Orders are usually shipped USPS Priority mail. Heavy and oversized items may be shipped via UPS or FedEx, at MightyNest's discretion. Alaska, Hawaii, APOs, PO Boxes will ship USPS Parcel Post.
Canadian & Australian MightyFix Customers
We now offer the MightyFix to Canada and Australia! We ship the MightyFix via DHL eCommerce. Shipping internationally is more expensive than domestic, so we charge a small shipping fee on the MightyFix. Canadian MightyFixes cost $3 to ship each month, and Australian MightyFixes cost $4 to ship each month.
When placing "add on" orders, you will also have these more cost effective options available for your normal orders and "add on" orders. Both duties paid and duties unpaid options are available to Canadian shippers with different levels of tracking.
All in stock orders will be processed within 1-2 business days. Please allow 4-10 business days for shipping.
Whenever possible, MightyNest strives to reuse packing materials and boxes. As such, the outer box of your shipment may contain logos or markings. The packing peanuts are made from 100% corn starch and are completely biodegradable, recyclable, and/or compostable. If plastic wrapping, bubble wrap are used they are all being recycled and were not purchased.
Packages Not Received
You will receive a tracking notification as soon as your package leaves our warehouse with the carrier. Please keep an eye on tracking so you can know when to expect your delivery. If your tracking information states the package has been delivered but you have not received it, please contact us within 48 hours of your delivery date. If you contact us outside of this window, shipping and/or replacement fees may apply.
Incorrect Shipping Addresses
MightyNest does not assume responsibility for orders with incorrect shipping addresses. If an order is shipped to an incorrect address provided by a customer the customer will need to pay the shipping cost to re-send the items.