Shipping and Return Policy

MightyNest Return Policy

Our customers are very important to us. If you are unsatisfied with your purchase, you may return your product(s) within 14 days of receipt. Exchanges can be made within 30 days of receipt. Returned items must be in new condition and in their original packaging. Original shipping fees will not be refunded. We do not offer free returns at this time.

MightyFix Return Policy

Unfortunately, we do not accept returns on MightyFixes because each item is a surprise and only $10. We will never send you a MightyFix that you've already purchased from MightyNest.

Return checklist:

  • Call or email us to let us know what you are returning and why.
  • Mail returned package with a tracking number (we are not responsible for lost or damaged packages); include a copy of your original receipt or order number.

Upon receipt of your merchandise, we will issue you a merchandise credit, exchange, or refund on the credit card the item was purchased. If your item is a gift we will issue a merchandise credit or exchange.

Address for Returns:

MightyNest

2112 Jackson Ave

Evanston, IL 60201

Customer Service hours: 9:30a-5p CST
Email: [email protected]

Holiday Customer Service Office Hours

November 24, 2017:  Closed
November 25, 2017:  9am to 12pm, Open for in-store pickups and available by phone.

FREE SHIPPING at MightyNest works in two easy ways for addresses in the US lower 48 states (does not apply to AK, HI, APO, FPO, US Territories, and non-US addresses)

1) Free Shipping to all MightyFix Subscribers on EVERY order  (see below for a "how to")

2) Free shipping on all orders OVER $50

 

MightyFix Free Shipping

As a MightyFix member, you get free shipping on anything you order and choose to ship with your next MightyFix. Orders must be placed by 11:59 PM the day before your MightyFix is scheduled to ship. The easiest way to use MightyFix free shipping occurs while adding a product to your cart. Any time you add an item to your cart, you will be given the option to ship other products with your MightyFix. Simply choose those options and they will be billed and shipped with your MightyFix.  

MightyFix subscribers are offered an extra shipping option at checkout. MightyFix free shipping bundles all of your orders for the month to ship together, which saves natural resources via fewer shipments and saves you money on each order. 

Using MightyFix Free Shipping at checkout is simple:

1) Login: Make sure you're logged into your MightyNest account.  You should see your own profile in the top right corner of the website.  If not, login with your email and password. (login)

2) Checkout: Choose MightyFix Free Shipping in the delivery step at Checkout.  This is only available to MightyFix Members.  If you do not see it at checkout, make sure you are logged in with the same email address you used to purchase your MightyFix.  Still having problems? Give us a call at (847) 905-0567.

Want your MightyFix sooner? 

Sometimes you just don't want to wait a week or two for your "Add On" order to arrive. Just update the ship date of your MightyFix on your account page and your entire order will ship at the time you designate. 
 

Not a MightyFix Member yet, but ready to learn more? see how it works »

U.S. Shipping (lower 48 states)

  • Free Shipping on orders OVER $50 - MightyNest is pleased to offer free shipping on orders over $50 within the U.S. 
  • Flat Rate Shipping on orders UNDER $50 - All orders under $50 shipped within the contiguous 48 U.S. qualify for $5.95 flat rate shipping.  

Alaska, Hawaii, APO/FPO and US Territory Shipping

Our shopping cart is setup to accept orders shipping to Alaska, Hawaii, APO/FPO addresses and the US Territories of American Samoa, Guam, Puerto Rico, and US Virgin Islands. We are unable to offer flat rate shipping for addresses outside of the non-contiguous 48 states.  We ship via the United States Postal Service and rates are quoted based on product weights and shipping destination.  To give customers outside of the Contiguous 48 states a similar benefit that we offer to other US shoppers, we will discount the rate we are quoted by 10%, so you always pay less than the real cost of shipping. Alaska and Hawaii orders are usually shipped USPS Priority mail. Heavy and oversized items may be shipped via UPS or FedEx, at MightyNest's discretion. Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, American Samoa, APOs, PO Boxes will ship USPS Parcel Post. (select items shipped to Alaska and Hawaii such as mattresses, air purifiers, water filters and some bedding may be subject to additional shipping fees) 

Alaska, Hawaii, APO/FPO and US Territory MightyFix Customer Shipping

We currently do not offer MightyFix free shipping for "add on" orders to Alaska, Hawaii, APO/FPO addresses or US Territories.  We do offer a 10% discount from our quoted rates for add on orders to these addresses. 

Canada & Australia Shipping

Our shopping cart is setup to accept orders shipping to Canada and Australia. We ship via the United States Postal Service and DHL eCommerce and rates are quoted based on product weights and shipping destination. To give our International customers a similar benefit that we offer to US shoppers, we will discount the rate we are quoted on USPS services by 10%, so you always pay less than the real cost of shipping for USPS. Canadian and Australian Orders are usually shipped USPS Priority mail. Heavy and oversized items may be shipped via UPS or FedEx, at MightyNest's discretion. Alaska, Hawaii, APOs, PO Boxes will ship USPS Parcel Post.

Canadian & Australian MightyFix Customers

We now offer the MightyFix to Canada and Australia! We ship the MightyFix via DHL eCommerce.  Shipping internationally is more expensive than domestic, so we charge a small shipping fee on the MightyFix.  Canadian MightyFixes cost $3 to ship each month, and Australian MightyFixes cost $4 to ship each month.

When placing "add on" orders, you will also have these more cost effective options available for your normal orders and "add on" orders.  Both duties paid and duties unpaid options are available to Canadian shippers with different levels of tracking.  

Order Timeframes

All in stock orders will be processed within 1-2 business days. Please allow 4-10 business days for shipping.

Shipping Materials

Whenever possible, MightyNest strives to reuse packing materials and boxes. As such, the outer box of your shipment may contain logos or markings.  The packing peanuts are made from 100% corn starch and are completely biodegradable, recyclable, and/or compostable. If plastic wrapping, bubble wrap are used they are all being recycled and were not purchased.  

Packages Not Received

You will receive a tracking notification as soon as your package leaves our warehouse with the carrier.  Please keep an eye on tracking so you can know when to expect your delivery.  If your tracking information states the package has been delivered but you have not received it, please contact us within 48 hours of your delivery date. If you contact us outside of this window, shipping and/or replacement fees may apply.

Incorrect Shipping Addresses

MightyNest does not assume responsibility for orders with incorrect shipping addresses. If an order is shipped to an incorrect address provided by a customer the customer will need to pay the shipping cost to re-send the items.

Every purchase at MightyNest makes your home healthier

and gives back to your school.